How Do I Make a Return?
To return your item(s) please follow the steps below:
- Fill out the return form included in your box.
- Return items via an insured mail service of your choice to:
P.O. Box 177
Bloomfield, NE 68718
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. LemonDrop Boutique is not responsible for damaged, missing or packages lost in transit.
We want your experience with LemonDrop Boutique to be great, however, things do happen sometimes and we are here to make your return policy below and if you have any questions, please give us a call 402-640-0700 or 402-841-4691 or email us at LemonDropBoutiqueonline@gmail.com.
Return Policy Information
- We accept returns postmarked within 15 days from the date you received the order.
- Returns MUST be received unwashed, unworn and in new condition. If the item arrives with tags on it, the item must be returned with original tags still attached.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shopping cost.
- Gift Certificates, tights, sock and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains or scents will be shipped back to you and are subject to additional shipping cost.
- Original shipping fees are not refundable.
- Buyer is responsible for shipping on exchanges.
- Returns are processed within 5 business days of receiving your return. We will send you and email confirmation when your return has been received and the store credit issued. No Cash Refunds.
- Store Credit will be issued within 3-5 days of receiving your return.
- All Returned Items shipped in shoe boxes will be refused.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Frequently Asked Questions
Can I send back items from different orders?
Yes. To save shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package.
What is the status of my order?
You can review the status of your order by clicking on the USPS tracking number. We are not responsible for any deliveries marked Delivered in the USPS tracking system. All disputes against packages marked as shipped in tracking system should be directed to US Postal Service.
For any concerns please feel free to contact us at LemonDropBoutiqueonline@gmail.com
*Customer will be charged a return check fee for any check payment that is returned.